Can I cancel my Frontier internet service?
Do you want to cancel your Frontier Internet service? If yes, then this article is for you. Internet services are changed regularly. If we say about the reason for canceling the service then we must mention the regular hike in the prices and the low internet speed which they promised at the contract. Most important, the offered quality of service is degrading day by day resulting in dissatisfaction among customers. This article will elaborate on the process to cancel Frontier Internet services which are most familiar in the Midwest along with the Pacific Northwest and portions of the South and Northeast. But the process to Cancel Frontier Internet service is not that much easy as the company does not provide any facility to cancel its services online.
Methods to cancel Frontier internet service
- Check for Frontier Internet statement and contract
- Cancellation via calling on the scheduled date
- Remove auto pay option
- Return equipment by UPS
- Review the final statement for unexpected fees
Method 1: Check for Frontier Internet statement and contract
The first thing a user must check is the existing balances and the fees before they do anything to cancel the Internet connection with Frontier. After checking the balance, call customer service to cancel your services. The company will charge early termination fees. In general, this airline charges a cancellation fee of $9.99 and it is adjusted with the final bill under residential broadband processing fee. Moreover, an early termination fee also can charge which is up to $400 for a contract of 1 to 2 years.
Method 2: Cancellation via calling on the scheduled date
- Directly call Frontier’s customer care number.
- After connecting to the team, provide them with your account details.
- And ask them to cancel your internet service.
- The support executives will verify your ownership details.
- And process the cancellation.
- After cancellation, you will get a cancelation confirmation.
Method 3: Remove the autopay option
It is another method to cancel internet service Frontier by removing the autopay option. Users can remove the auto-pay option at the time of payment. So that, the subscription will not auto renewal and you can request then to withdraw the services after finishing the contract.
Method 4: Return equipment by UPS
Generally, the company does not permit cancellation or equipment drop-offs in person. But you can do UPS and return the equipment of the company which is the only way to return the equipment. After returning the equipment you will receive a pre-paid label and boxing by mail as part of the cancellation process which generally takes a week for it to arrive.
Method 5: Review the final statement for unexpected fees
Finally, when you receive your final bill on your regular billing date, you should check the bill very carefully and match every term and pay the amount. If you receive any unexpected fees you can request the company to revise the same. You can also contact the company’s executives via call, chat, or email. Hopefully, all the above information will help you to cancel Frontier Internet service.
